Services Integration Consulting
Vendor Management Services
ISO 9000 Preparatory Consulting

Services Integration Consulting

Since 1988, Business Development Services of New York has enabled large corporate clients in saving millions of dollars while improving levels of service. Through the design and implementation of effective Service Level Agreements (SLA), BDS has drawn upon our industry expertise to assist in the design, creation and implementation of Request For Proposals (RFP) and Service Level Agreements (SLA). Many of these cutting edge concepts have been adopted by other organizations to optimize the procurement process for IT products and services.

Our staff includes several individuals with executive level experience within Information Technology services. Their knowledge and extensive network of high level industry contacts enables BDS to design and implement a customized service solution. Whether the requirement is local or nationwide, BDS has the knowledge, experience and contacts to create the "Best of breed" solution for our clients.

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Vendor Management Services

A major New York based financial institution selected Business Development Services of New York to assist in the development of a services Request For Proposal (RFP). The innovative approach utilized in this RFP resulted in several additional assignments which lasted more than 8 years and resulted in several million dollars of savings for our client.

In addition, to assistance in the evaluation and selection process, BDS worked with this client to negotiate several cutting edge Service Level Agreements (SLA). By utilizing our industry knowledge, these agreements were structured as Win/Win solutions. The SLA provided our client with an improved level of service while empowering the vendor to reduce costs and pass along significant savings.

BDS assignments that have saved our clients millions of dollars include:

• Complex SLA negotiations including multi-vendor environments.
• Benchmarking and vendor performance analysis.
• Minimizing sub-contracting and multiple mark-ups.
• Total Cost of Ownership (TCO) analysis and evaluation.
• Strategic vendor relationship negotiations.
• RFP creation, response evaluation and vendor selection process.
• Customized service solution design and implementation for IT support.
• Evaluating and recommending IT outsourcing initiatives.

Today, BDS offers consulting services in all stages of vendor management, from needs analysis and RFP creation to vendor selection and performance monitoring. Our consultants draw upon their experience working on both side of the desk (client/vendor) to design the most effective SLA to address our clients' needs while laying the foundation for long-term vendor relationships.

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ISO 9000 Preparatory Consulting

Quality Management has gained significant recognition over the last decade. One of the premier indicators of process quality for organizations is ISO 9000 certification. Today, companies in all industries are finding that ISO 9000 certification is a prerequisite to doing business with major manufacturers.

Business Development Services of New York assists clients in preparing for ISO 9000 certification. Through preparatory consulting assignment, our staff can assess a client's readiness and develop specific action plans to enable our clients to meet the stringent criteria for certification.

Our consultants typically have more that a decade of experience in TQM with major corporations. In addition, they have successfully assisted smaller organizations in designing and implementing the necessary procedures and documentation to meet the ISO 9000 certification requirements.

Each client is unique and the duration of these assignments can vary widely. Since certification examines all facets of a business, successful completion will require candor. It is important to both our clients and to BDS to form a close working relationship and BDS will not accept any assignments without an initial no-cost consultation.

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